Who are “we” ?

PwC … Three main service areas:

Assurance, Advisory, Tax

100 years old in Canada

One of Canada’s Ten Best Companies to work for

Part of a global network of member firms

In other words, a knowledge-services firm

So, for PwC employees …

When you go to work, the question is always “What is the problem?”

So, in effect, KM = idea generation and problem resolution = $$$’s

Gordon then introduces one of those consulting quadrant / matrix thingys, upon which he outlines that there are problems and issues that along the Y-axis (Decision Frequency) are defined as from routine through regular to unique, and along the X-axis (Decision Complexity) from simple through complicated to complex.

Lower-left – simple routine decisions involve repetition

Upper-middle / right – complicated to complex but unique involve innovation

Lower-left / center – regular and complicated, requires content management, information presentations

Upper-right – complex and unique, takes longer to resolve, demands networked collaboration, locating pertinent expertise, etc.

What Is networking ?

networking is: “Finding others and conversing with them”

Collaboration is: “Teams working together on tasks”

Some key characteristics of enterprise networks:

They already exist

They are personal, individual-based

Geography and history matter

Their value is hard to measure

Networking the Enterprise – some key questions

Who? Needs to network . . .

With whom?

Why?

What would help them?

 Finding people – PwC uses PeopleFind (Gordon shows screen shot and discusses)

Context provided to employees through “leader messaging”

Rewards and recognition support the ongoing application of context and expertise to business problems.

Finding useful content: “How do I . . . . “ and acronym dictionary – wiki-esque

RSS readers employed to help employees stay up-to-date

For more on PwC Canada: www.pwc.com/ca

For more on our award-winning portal and collaboration tools see Microsoft Canada case study:  http://www.microsoft.com/canada/casestudies/pricewaterhousecoopers.mspx

Intranets for improved decision-making (KMWorld 2006) http://www.kmworld.com/KMW06/presentations/IB302_Vala-Webb.pps

“Communication, Collaboration, and Content: Compelling Convergence” by Peter O’Kelly http://www.burtongroup.com/