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Yes, we are moving back to November next year with KMWorld & Intranets 2009 in San Jose. Call for speakers will be online at www.kmworld.com next January. See you then!
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Darren Gibbons, President, OpenRoad Communications talked about the difference between 1.0 and 2.0 intranets:
top down vs bottom up (emergent behaviors, like the desired path people choose to walk)
silos vs transparency (breaking down barriers, opening up walls)
broadcast (1 to many) vs conversation (many to many)
friction vs flow
Steps to get to a 2.0 intranet –
1. Blow up the old intranet
2. Turn users into authors
3. Email-free Wednesdays, push larger notes through the intranet; “emails are where information goes to die”
4. Add signals, email alerts or RSS
5. Provide scaffolding — getting up and running with information architecture
6. Hold a barn raising — get as many people up and running as possible, and get lots of content, content that matters (content migration), employee directory
7. Make them use it. Once. People learn by doing. Use worksheets, scavenger hunt.
8. Lead by example. Senior management as active users.
9. Expose the social context.
10. Get the intranet “in the flow”.
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From the keyboard and blog of dave Snowden:
Creating bigger needles
Coming in late to the keynote this morning, one I have been looking forward to on the links between search and knowledge. Peter Morville is the speaker. I’m late in part due to some editing duties on WIkipedia (trying to get support to rehabilitate a hopefully reformed sock puppet). So its a bit of surprise to sit down and hear the links between Wikipedia and Google being talked about. Good point made that we use Google to search for something, which then often leads us to a Wikipedia page on the subject. Wikipedia editors are in the main motivated by creating good content, so you have a symbiosis between content creation and search, something that the speaker advocates should be part of any organisational solution. Ten minutes in and this is good stuff. Have ordered his book while he speaks; this is what you come to conferences for.
There is a lot here so I am going to share my notes with the odd comment.
Talking about how top down architecture works with portals, controlled vocabularies etc. but won’t work in a modern environment where we need to look at what curent works in web 2.0. Key concept (and the title of his book) is Ambient Findability. His thesis is that finding your way around and finding things are beging to merge which is a good point.
Raises two major questions
- Practical - its hard to get attention, so should we be doing everything we can to make our ingormation findable moving from push to pull
- Philosophical - what is this doing to why we learn and the way we make decisions, is the quality of our decisions getting better
Illustrates the convergence of mobile devices with ambient awareness by referencing a watch that you lock onto your kid’s wrist and you can track where they go! I’m not sure I want to know to be honest and the ethics are a real issue. He makes this point, saying that customer reviews of the device did not say anything about privacy or child care, just complained about how the product worked. Big question – now we have the techology have we got the ethical understanding to hadle the consequences?
Talking now about tracking items, lovely idea of Googling to find out where you left your socks while lying on your bed! Back to privacy with a reference to David Brin’s The Transparent Society. I read the reviews of that and it seemed a bit libertarian but maybe I will look it up again.
Another wonderful image to make a question real: In a world where creating more and bigger haystacks how do we create bigger needles. Question is how do we describe the unique aboutness of our object so it could be found. Pleased to hear that he is sceptical about AI and agents but I’m not sure I agree with him on visualisation. Yes, lots of people have done things look good but aren’t useful. But we are only just touching the surface here. He argues that the librarians will help us! The internet will turn everyone into a librarian! Metadata and Librarians are sexy (this is going down well).
Good constructive criticism of everyone tagging with whatever they want. He says that most intelligent people have realised that there is too much hype around this and we need to strike a balance to be found in the middle. Agree fully here, its the idea behind the self-contrained signifier structures on SenseMaker™. I disagree with him here though. He says that in 5-10 years from now we will still be starting with a key word search box. I don’t see that and think it shows a lack of imagination.
Now it starts to get a bit frustrating. He says this is all a complex adaptive system. Great, agree, but that is it, no exploration of what that means. I can pick up in my closing keynote however. He moves to futures with lots and lots of examples which is useful (will get his slide set and study it). but we are now a bit light on praxis. You get the feeling that he should have spent more time on this. Great link here of design examples which he expands. I stop taking notes, this is great stuff but best to look at the slides.
Summarises that search is a wicked problem, highly uncertain etc. I agree, this guy has a lot more to say, but its over.
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Back on the U.S. east coast with the advantage of distance and time to reflect on KMWorld 2008 meetings this week, I have to say Stephen Arnold’s “Google Gadgets, Gears, and Glue” was a conference highlight.
Arnold’s presentation began with Google’s creative technology and its impact on this industry. It progressed to his forecasts, based on analysis of Google patents, for the technology leader’s future impact on other industries including retail, banking and healthcare. His perspectives are drawn from his ebook: “The Calculating Predator”
Beyond the attention getting nuggets in Arnold’s presentation, from images of the smart Google refrigerator, to a Google ATM machine and remote health sensing devices, the take away message for me came from Arnold’s recounting a conversation with his dear 87 year-old mother (prior to her sadly passing away last year.) The subject was the Dubai hotel that looks like a sail. Arnold’s Mom was not prepared to accept a hotel could look like a sail.
 Designed to resemble a billowing sail, the hotel soars to a height of 321 metres, dominating the Dubai coastline.
Arnold used this example to alert us all, with a sense of urgency, to the changing mindsets and fresh frames needed to be competitive with calculating companies like Google. Traditional viewpoints and business as usual are not enough.
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Who are “we” ?
PwC … Three main service areas:
Assurance, Advisory, Tax
100 years old in Canada
One of Canada’s Ten Best Companies to work for
Part of a global network of member firms
In other words, a knowledge-services firm
So, for PwC employees …
When you go to work, the question is always “What is the problem?”
So, in effect, KM = idea generation and problem resolution = $$$’s
Gordon then introduces one of those consulting quadrant / matrix thingys, upon which he outlines that there are problems and issues that along the Y-axis (Decision Frequency) are defined as from routine through regular to unique, and along the X-axis (Decision Complexity) from simple through complicated to complex.
Lower-left – simple routine decisions involve repetition
Upper-middle / right – complicated to complex but unique involve innovation
Lower-left / center – regular and complicated, requires content management, information presentations
Upper-right – complex and unique, takes longer to resolve, demands networked collaboration, locating pertinent expertise, etc.
What Is networking ?
networking is: “Finding others and conversing with them”
Collaboration is: “Teams working together on tasks”
Some key characteristics of enterprise networks:
They already exist
They are personal, individual-based
Geography and history matter
Their value is hard to measure
Networking the Enterprise – some key questions
Who? Needs to network . . .
With whom?
Why?
What would help them?
Finding people – PwC uses PeopleFind (Gordon shows screen shot and discusses)
Context provided to employees through “leader messaging”
Rewards and recognition support the ongoing application of context and expertise to business problems.
Finding useful content: “How do I . . . . “ and acronym dictionary – wiki-esque
RSS readers employed to help employees stay up-to-date
For more on PwC Canada: www.pwc.com/ca
For more on our award-winning portal and collaboration tools see Microsoft Canada case study: http://www.microsoft.com/canada/casestudies/pricewaterhousecoopers.mspx
Intranets for improved decision-making (KMWorld 2006) http://www.kmworld.com/KMW06/presentations/IB302_Vala-Webb.pps
“Communication, Collaboration, and Content: Compelling Convergence” by Peter O’Kelly http://www.burtongroup.com/
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Jane Dysart —
September 25, 2008 @ 6:13 pm 
We’ve really been trying to 
