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The Official Conference Blog for KMWorld - The Destination Event for Enterprise, Knowledge and Information Workers . Check here often for in-depth news on keynote speakers, coverage of topic areas, show updates, meetups, entries from KM thought leaders, and anything else that surrounds this year's show!
Jon Husband   —   September 25, 2008 @ 6:35 pm
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Opening slide:

“Knowledge management was a theory or rather a Weltanschaung supported by dysfunctional technology, while social computing represents an increasingly functional technology utilising dysfunctional & outmoded theory”



Jon Husband   —   September 25, 2008 @ 6:29 pm
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Stuart Henshall – Founder & head of Mosoci (a US / India joint venture for marketing consulting)

Stuart wants to offer examples of leading edge tools and service to support working with knowledge flows.

From “what are you doing” (the question that Twitter uses to instantiate a flow of information .. to “Can you talk ?”

How do we escalate and manage “conversations” online?

Pew Internet research … 10% of 68% of Internet users read blogs at work.

 

Use of Twitter . who and why ?

 

Go outside of the organization, listen and learn, bring it back into the organization.

In twitter, the customers are “learning faster” than the organizations.

Important from a marketing point of view:  If you’re not in the stream of conversation (as a company) you’re always going to be behind your customers.

Elements of knowledge flows today:  Names, Numbers, Coordinates

No bridge between a world increasingly made up of names and the world of telephony (phone numbers).

 

“What will be the bridges be at the intersection of organizations, social media, communications and location?”

 

Skype – level of usage within organizations (not so great)

Other forms – there but mnot majority

Skype on a web page – 5 years, maybe three calls

People reluctant to interrupt other people (my interpretation)

Twitter – has become Stuart’s primary means of communication

What about following numbers – are you scared of following too many people ..

 

I respond “yes” .. because I think most people believe they are supposed to be paying attention to everyone they follow.

There are easy-to-use tools to allow us to capture nuggets (bookmarking) … to delicious or Diigo

Rather than that, people have started saving and posting URL’s to Twitter .. through Twurl (Twitter URL).

It is important to recognize that there are existing social networks underneath the Twitterverse, and it is also important to recognize that you must go about building up networks through sharing and developing trust .. without that interaction / feedback possibility there are risks that Twitter and similar services can be arid.

 

Twitter well suited to iPhone / mobile environment .. allows ongoing contact and exchange with followers (people ostensibly in your social networks) almost in real-time, all the time, wherever you are.

Zappos.com … everyone of their 100+ employees are on Twitter .. each and evryone is customer-facing and engaged with the outside world.

Conversation with the audience re: Twitter, ways of communicating

 

iPhone as a platform

Average kid has over 100 iPhone apps

iPhone as a platform

Revenue from iPhone Apps store expected to exceed revenue for iTunes platform by the end of next year (?) .. That’s amazing !

Facebook on the iPhone – screenshots showing presence and pictures

Interesting audience conversation abou the degrees and utility of being open and transparent, showing how much of you you want to let other people know ..

There are varying degrees of openness to how much information we should or want to share with others ..

 

Ongoing conversation about risks and opportunities of being identifiable and exposed online.

 

On to Mashups 

How do they work ?

Mashups are useful in many ways, for many reasons

Problem – escalating communications has been (to date) clumsy

Demand is growing for seamless communications

Bringing things together, eg Lifestreaming, context / status updates, helplines / relief efforts

 

Phweet – smart links calling

Permission-based message requesting voice communications via SMS

http://phweet.com/6MPa



Jane Dysart   —   September 25, 2008 @ 6:13 pm
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Yes, we are moving back to November next year with KMWorld & Intranets 2009 in San Jose.  Call for speakers will be online at www.kmworld.com next January.  See you then!



Jane Dysart   —   September 25, 2008 @ 6:11 pm
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Darren Gibbons, President, OpenRoad Communications talked about the difference between 1.0 and 2.0 intranets:

top down vs bottom up (emergent behaviors, like the desired path people choose to walk)

silos vs transparency (breaking down barriers, opening up walls)

broadcast (1 to many) vs conversation (many to many)

friction vs flow

Steps to get to a 2.0 intranet –

1. Blow up the old intranet

2. Turn users into authors

3. Email-free Wednesdays, push larger notes through the intranet; “emails are where information goes to die”

4. Add signals, email alerts or RSS

5. Provide scaffolding — getting up and running with information architecture

6. Hold a barn raising — get as many people up and running as possible, and get lots of content, content that matters (content migration), employee directory

7. Make them use it. Once.  People learn by doing.  Use worksheets, scavenger hunt.

8. Lead by example.  Senior management as active users.

9. Expose the social context.

10. Get the intranet “in the flow”.



Jon Husband   —   September 25, 2008 @ 4:54 pm
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From the keyboard and blog of dave Snowden:

 

Creating bigger needles

Coming in late to the keynote this morning, one I have been looking forward to on the links between search and knowledge.  Peter Morville is the speaker.  I’m late in part due to some editing duties on WIkipedia (trying to get support to rehabilitate a hopefully reformed sock puppet).  So its a bit of surprise to sit down and hear the links between Wikipedia and Google being talked about.  Good point made that we use Google to search for something, which then often leads us to a Wikipedia page on the subject.  Wikipedia editors are in the main motivated by creating good content, so you have a symbiosis between content creation and search, something that the speaker advocates should be part of any organisational solution.  Ten minutes in and this is good stuff.  Have ordered his book while he speaks; this is what you come to conferences for.

There is a lot here so I am going to share my notes with the odd comment.

Talking about how top down architecture works with portals, controlled vocabularies etc. but won’t work in a modern environment where we need to look at what curent works in web 2.0.  Key concept (and the title of his book) is  Ambient Findability.  His thesis is that finding your way around and finding things are beging to merge which is a good point.

Raises two major questions

  • Practical - its hard to get attention, so should we be doing everything we can to make our ingormation findable moving from push to pull
  • Philosophical - what is this doing to why we learn and the way we make decisions, is the quality of our decisions getting better

Illustrates the convergence of mobile devices with ambient awareness by referencing a watch that you lock onto your kid’s wrist and you can track where they go!  I’m not sure I want to know to be honest and the ethics are a real issue.  He makes this point, saying that customer reviews of the device did not say anything about privacy or child care, just complained about how the product worked.  Big question – now we have the techology have we got the ethical understanding to hadle the consequences?

Talking now about tracking items, lovely idea of Googling to find out where you left your socks while lying on your bed!  Back to privacy with a reference to David Brin’s The Transparent Society.  I read the reviews of that and it seemed a bit libertarian but maybe I will look it up again.

Another wonderful image to make a question real: In a world where creating more and bigger haystacks how do we create bigger needles.  Question is how do we describe the unique aboutness of our object so it could be found.  Pleased to hear that he is sceptical about AI and agents but I’m not sure I agree with him on visualisation.  Yes, lots of people have done things look good but aren’t  useful.  But we are only just touching the surface here.  He argues that the librarians will help us!  The internet will turn everyone into a librarian!  Metadata and Librarians are sexy (this is going down well).

Good constructive criticism of  everyone tagging with whatever they want.  He says that most intelligent people have realised that there is too much hype around this and we need to strike a balance to be found in the middle.  Agree fully here, its the idea behind the self-contrained signifier structures on SenseMaker™.  I disagree with him here though.  He says that in 5-10 years from now we will still be starting with a key word search box.  I don’t see that and think it shows a lack of imagination.

Now it starts to get a bit frustrating.  He says this is all a complex adaptive system. Great, agree, but that is it, no exploration of what that means.  I can pick up in my closing keynote however.  He moves to futures with lots and lots of examples which is useful (will get his slide set and study it). but we are now a bit light on praxis.  You get the feeling that he should have spent more time on this.  Great link here of design examples which he expands.  I stop taking notes, this is great stuff but best to look at the slides.

Summarises that search is a wicked problem, highly uncertain etc.  I agree, this guy has a lot more to say, but its over. 



Jenny Ambrozek   —   September 25, 2008 @ 4:52 pm
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Back on the U.S. east coast with the advantage of distance and time to reflect on KMWorld 2008 meetings this week, I have to say Stephen Arnold’s “Google Gadgets, Gears, and Glue” was a conference highlight. 

Arnold’s presentation began with Google’s creative technology and its impact on this industry. It progressed to his forecasts, based on analysis of Google patents, for the technology leader’s future impact on other industries including retail, banking and healthcare. His perspectives are drawn from his ebook: “The Calculating Predator”

Beyond the attention getting nuggets in Arnold’s presentation, from images of the smart Google refrigerator, to a Google ATM machine and remote health sensing devices, the take away message for me came from Arnold’s recounting a conversation with his dear 87 year-old mother (prior to her sadly passing away last year.)  The subject was the Dubai hotel that looks like a sail.  Arnold’s Mom was not prepared to accept a hotel could look like a sail.   

Designed to resemble a billowing sail, the hotel soars to a height of 321 metres, dominating the Dubai coastline.

Designed to resemble a billowing sail, the hotel soars to a height of 321 metres, dominating the Dubai coastline.

 

 

Arnold used this example to alert us all, with a sense of urgency, to the changing mindsets and fresh frames needed to be competitive with calculating companies like Google. Traditional viewpoints and business as usual are not enough.



Jon Husband   —   September 25, 2008 @ 3:52 pm
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Jane Dysart   —   September 25, 2008 @ 2:45 pm
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In a full room at 8am this morning, after a lively evening   networking session on Yaksonomy: Talking about Taxonomies, the hardy TBC audience avidly listed to Theresa Regli of CMS Watch, talk about whether taxonomies are dying, dead or just hitting their stride.  My business partner, Rebecca Jones, Program Chair for TBC, just posted more info about the session.  And watch for lots more blog posts from TBC speaker and blogger, Daniela Barbosa of Dow Jones and download the Taxonomy Boot Camp puzzles she created for the event.  Wicked!



Jane Dysart   —   September 25, 2008 @ 2:32 pm
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It was great to have Katherine Clark of the KM division of VDOT speak this morning (her slides will be available on the conference site soon).  I just learned that their program was in the top 15 Harvard Business School Innovation Awards out of 1000+.  Awesome.



Jane Dysart   —   September 25, 2008 @ 2:21 pm
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Peter Morville provided a content rich keynote talk for KMWorld & Intranets 2008 and Taxonomy Boot Camp 2008 entitled Search 3.0: Connecting Knowledge Management and Discovery.  I loved his discussion of patterns.  Dave Snowden, our closing keynote speaker at 3:30 today, just posted about Peter’s talk, Creating Bigger Needles, and I’m sure we’ll hear references in Dave’s talk later today.



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