Just read a post by web strategist, Len Devanna, where he talks about the EMC intranet. He discusses how it went from an HR-driven project to a web team-driven success able to retire 32 home grown intranet sites in the 37,000 person organization. His tips: good design, infrastructure, enable people to do it themselves. Read more and hopefully hear him speak at KMWorld 2009, Nov 17-19, San Jose. And if you have a great intranet story from your organization, please consider sending us a proposal to speak at KMWorld 2009.
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Darren Gibbons, President, OpenRoad Communications talked about the difference between 1.0 and 2.0 intranets:
top down vs bottom up (emergent behaviors, like the desired path people choose to walk)
silos vs transparency (breaking down barriers, opening up walls)
broadcast (1 to many) vs conversation (many to many)
friction vs flow
Steps to get to a 2.0 intranet –
1. Blow up the old intranet
2. Turn users into authors
3. Email-free Wednesdays, push larger notes through the intranet; “emails are where information goes to die”
4. Add signals, email alerts or RSS
5. Provide scaffolding — getting up and running with information architecture
6. Hold a barn raising — get as many people up and running as possible, and get lots of content, content that matters (content migration), employee directory
7. Make them use it. Once. People learn by doing. Use worksheets, scavenger hunt.
8. Lead by example. Senior management as active users.
9. Expose the social context.
10. Get the intranet “in the flow”.
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Presentations, short but informational, are happening in the exhibit hall today:
10:15 Howard McQueen on Personas for Intranet Development
11:15 Jeff Carr on Search Integration: Strategies & Tips
12:15 Darren Gibbons on How 2.0 is Your Intranet?
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Jane Dysart —
March 12, 2009 @ 2:44 pm 
